When to Service

A healthy elevator runs quietly and smoothly. Changes in sound, motion, doors or stops are usually fixable before a full breakdown — if you service in time.

This guide is for building managers, boards and owners who want everyday observations to tell them when to call a technician. It does not replace a technical visit — contact us for a definitive check.

Emergency — stop the elevator and call immediately

In these cases do not use the elevator, do not open the machine room, and call emergency support:

• People trapped in the cabin or doors not opening at landings
• Sudden stop between floors or uncontrolled jerking motion
• Burning smell, smoke, sparks or unusual heat at the controller / motor
• Door staying open while the cabin moves, or unsafe door closing
• Repeated safety alarms or frequent elevator power cuts

Early warning — schedule service soon

These signs are not always an immediate danger, but they usually mean wear or misadjustment. Ignoring them often ends in a full stop:

When is service needed even with no symptoms?

• High-traffic buildings: monthly inspection and service is recommended
• Minimum: seasonal inspection to keep safety and the operating certificate valid
• After a long power cut, flood, earthquake or fire — before reuse
• Elevators over 10–15 years without controller/safety modernization — technical assessment
• Before renewing the certificate or handing the building to new residents

Quick checklist for building managers

1. Weekly: check sound, leveling and door operation from several floors
2. Monthly: review last service date and the technician emergency number
3. Seasonally: check the safety certificate and maintenance contract
4. Note every unusual observation (date, floor, description) to speed diagnosis